Emotional Intelligence In General

Emotional intelligence (EI or EQ) refers to a person’s capacity to effectively reason about emotions and to use emotions to enhance thought and solve problems.

Individuals with high levels of emotional intelligence (EI) are generally better able to perceive, identify and manage emotions in themselves and others, making them more effective at achieving goals when emotional based information is important.  This is particularly important in activities involving team work, dealing with others on a one-on-one basis and displaying leadership behaviors.

People who can solve problems about emotions, or problems requiring the use of emotions, can better:

• Communicate effectively with staff and clients
• Identify and respond to others' emotions
• Manage their own and others' emotional reactions
• Be less likely to suffer negative emotions.

Emotional intelligence tests lead to more effective leadership, greater productivity and higher customer satisfaction.

Key Components of Emotional Intelligence are :

• Self Awareness
• Self Regulation
• Self Motivation
• Empathy
• Social Skills

Below contains the features of each feature mentioned above as the key components of emotional intelligence.

Remember ;

Anyone can become angry.  -That is easy. 
But to be angry with the right 
person, to the right degree, at the 
right time, for the right purpose, 
and in the right way, - That is not easy. 

Aristotle